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♥ Customer Care ♥



How to order

To start shopping,

1.       Fill up the order form and submit order.

2.       Make payment within 24 hours upon receipt of invoice.

3.       Reply to invoice with your payment details and mailing address.

4.       Your order will be shipped within the next 2-3 days after payment verification email is sent.

Accepted Payment Modes

  1. POSB/DBS/UOB Internet Funds Transfer
  2. POSB/DBS/UOB ATM Funds Transfer
  3. Paypal (for overseas shoppers)

Reservation Period

Please note that payment must be made within 24 hours from date of invoice. Otherwise, the item will be released to others for purchase.

 

Modes of Delivery :

  1. Normal Mail
  2. Registered Mail
  3. Courier

 

Normal Mail

The charges for normal postage are as follows:

1st item: $1.50

Subsequent items: additional $0.50

Singpost typically requires 2 – 7 working days to deliver packages sent via normal post.

 

Registered Mail

There will be an additional charge of $2.24 for registered mail on top of postage charges.

Singpost typically requires 2 – 5 working days to deliver packages sent via registered mail.

Once your order has been processed and mailed, an email containing the registered tracking article number will be sent to your email. You can track the status of your package here. (http://www.speedpost.com.sg/TrackAndTrace.asp)

You are strongly encouraged to opt for registered mail. Miss Scarlet will not be held responsible for any lost or damaged parcels.

 

Local Courier Services

Courier services are available at a flat fee of $5 for delivery to one address within Singapore.

Miss Scarlet offers free delivery with purchases of $200 or more!

 

International Shipping

We ship internationally! Email us at contact.msscarlet@gmail.com to enquire shipping rates or click here for more information. (http://www.speedpost.com.sg/Airparcel.html­)

Laundry Care

For new apparel, you are advised to:-

  • Hand wash in cold water
  • Do not bleach
  • Colour-separate the clothes
  • Iron with low heat

 

Miss Scarlet’s Returns & Exchange Policy

Returns and exchanges are permitted for defective or wrong item sent and item must be returned within 7 days in brand new condition only. The costs of mailing the product for returns will not be reimbursed and will be borne by you. However, we will bear the postage costs of mailing the replacement product.

A one-for-one exchange will be provided. In the event that the item have you have originally purchased is out of stock, you may choose another product or convert it to store credits.

Miss Scarlet reserves to right to exercise discretion to reject returns and exchange requests should we determine that the product was worn or washed prior to returns.

Privacy Policy

We respect your privacy. We will not disclose your personal information such as your contact number, email and mailing address to third parties and it will only be used for your shopping experience with us.

Thank you for shopping at Miss Scarlet!


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